Service Office
The Service Office processes service requests, outages, and utility locates for the campus. The Service Office receives more than 180 work requests per day (46,000 work requests annually) and averages seven outage requests and 10 locates per day.
The Online Portal is the preferred method for requesting service.
In a critical situation, requiring immediate action, or for any problem regarding an elevator or gas odor, the online request form should NOT be used. Call the Service Office (SO). In all other instances, use the Portal.
During emergency/extreme situations, the SO experiences a high volume of calls. At those peak times, the SO must keep conversations brief to respond to as many customers as possible.
When making a request, please provide as much detail as possible. The more information the SO receives, the better able they will be to properly determine which shop should respond.
Be prepared to provide the following:
- Affected building name or location number
- Specific room/hallway/area in building
- Net ID, name and phone number
- Department charge number (if work is determined to be departmental responsibility)
Status Checks
The SO will perform status checks on existing work orders. Status checks are updated information provided from Planners, Zone Supervisors, and service shop foremen, normally distributed via email.
Please remember the SO neither controls work scheduling nor sending people to perform work.
Processing Service Requests
When a service request is received, it may take the
SO several minutes to:
- Determine if the request is a departmental responsibility or an F&S responsibility
- Decide if the request needs to be dispatched
- Select which shop will be doing the work
- If necessary, dispatch the request to the appropriate craft or trade
- Create a work order for the request
Customers do not need to attempt to define which shop will be involved.The Service Office determines which shop will be sent out using the guidelines from trade unions, civil service, and craft jurisdictions.
Outage Requests
Requests for steam, gas, chilled water, electrical, potable water, elevator, ventilation, or fire systems outage must be submitted to the Service Office via an F&S Outage Request Form. Three working days’ notice is required (excluding holidays and weekends). Contractors that need to request an outage should coordinate with an F&S project manager or coordinator to acquire a form.