Our Services


  • Create resource materials highlighting service delivery
  • Conceptualize, plan, and execute strategies for all levels of communications
  • Alert the campus community about construction and maintenance projects
  • Produce announcements, newsletters, weekly email updates, and website content
  • Prepare presentations and programs for employee “All Hands” meetings and conferences
  • Create educational and advertising materials
  • Develop and produce F&S videos, social media content, and awareness campaigns
  • Establish all internal and external materials corresponding to executive level messaging including crisis communications, conference presentations and handouts, and award submissions
  • Review F&S policies and procedures to address the needs of customers
  • Write and publish the F&S Annual Report summarizing organizational strategic goals and business plans


Media Relations

  • Respond as a first point of contact for all media inquiries pertaining to F&S
  • Develop news releases and fact sheets related to F&S initiatives/projects
  • Produce direct media content, releasing video features and information on multiple F&S and university social media channels
  • Coordinate with Public Affairs on university communications
  • Provide and support facilities tours for customers and groups


Customer Relations

  • Act as a liaison between the customer and F&S
  • Engage the campus community and provide proactive complaint resolution services
  • Implement the Customer Service Initiative (CSI), started in 2010, as an effort to raise overall customer satisfaction levels by focusing on customer outreach and improving service levels
  • Organize and hold bi-annual customer forums to address customer concerns and provide updates on implementation of customer recommendations
  • Hold an F&S open house inviting campus customers to specific shop tours and informational sessions
  • Oversee customer and employee survey feedback mechanisms: focus groups, meetings, email updates, and events