Updated COVID-19 Custodial Service Levels

Aug 04, 2021

Building Services - Service Levels

In preparation for the Fall 2021 semester, F&S has updated the Service Levels for Building Services. The revised service levels were presented to the COVID-19 Executive Steering Committee, and these planned custodial activities will begin Monday, August 16.

This semester, the number of active general assignment and departmental classrooms will increase to over 850, which has placed additional importance on regular cleaning efforts in spaces because of the expected usage volume. The service level changes will help enable continued emphasis on COVID-19 cleaning and disinfection while increasing custodial support for expanded on-campus operations. Focus areas for the fall semester will include the following:

  • Maintaining an increased level of daily classroom and restroom cleaning
  • Returning to private office cleaning every other week
  • Keeping multi-cubicle areas cleaned weekly
  • Prioritizing the cleanup of shared-use spaces, such as entrances, hallways, elevators, stairwell, and kitchen areas
  • Sustaining appropriate cleaning levels in research laboratories

Offices and Trash Pickup
Individuals can opt out of office cleaning by contacting their facility manager or designated building contact. Service may also be deferred by placing a dated note on an office door (in red) indicating the timing of the specific request.

Floor Work Requests
At this time, all requests for floor work will require approval by senior Building Services supervisory staff. This review process will help maintain consistent building service worker scheduling that prioritizes cleaning and disinfection tasks while identifying opportunities for future projects

Disinfection Activities After a Positive Case Is Reported
If an individual who has recently been in a university facility tests positive for COVID-19, please fill out the form at https://go.fs.illinois.edu/covidcleaningrequest. Building Services will use the report to review the details about potentially affected areas, develop a building-specific response plan, and follow up with the designated faculty and staff. 

Centers for Disease Control and Prevention (CDC) Guidelines
Since the beginning of the pandemic, F&S has followed the latest guidelines established by the CDC and local public health professionals to help prevent the spread of the virus that causes COVID-19. The department will continue to adapt services in university buildings based on the risk assessment of infection from surface contaminants relative to community transmission data.

Building Services looks forward to collaborating with you and addressing any emerging service needs. Questions and feedback regarding cleaning and disinfecting activities should be directed to covid19cleaning@illinois.edu. Departmental supervisory staff will respond as soon as practical after reviewing each inquiry.