Carmen McNish, lovingly called Mz. Carmen in her role as a transportation technician, was recently recognized by staffers from the College of Agricultural, Consumer and Environmental Sciences (ACES), for her excellent customer service, even at 6:30 a.m., before many have had their first cup of coffee.
I am writing to express my appreciation for one of your employees: Carmen McNish, also known to many as Mz. Carmen.
Recently I worked with Mz. Carmen to make multiple vehicle reservations for a research team led by Dr. Joy O’Keefe. The multiple-member team was scheduled to take several vehicles to Florida for Dr. O’Keefe’s bat research program. The details were a bit complex, but Mz. Carmen took many worries off our collective plate and made the arrangements look easy (and did so with welcome good humor). Unfortunately, the trip had to be canceled at the last minute and at the Martin Luther King, Jr. holiday weekend, but Mz. Carmen was ready for us! When alerted that the trip might have to be called off, she provided us with the contact information we needed to cancel our reservations during the weekend and made sure those on duty knew the cancellation was a possibility.
Dr. O’Keefe also wants to extend her appreciation for Mz. Carmen’s smooth handling of this affair. It really helped to set her mind at ease.
Outside of this specific instance, I have worked with Mz. Carmen multiple times since I started in the department in August 2019, and I’ve always appreciated her knowledge, helpfulness, and good cheer. Kudos to you, and kudos to Mz. Carmen!
Lisa Kelly
Office Support Associate
College of ACES
Dr. Joy O’Keefe
Assistant Professor
College of ACES