Thursday April 9, from 8:00 a.m. – 11:00 a.m. at the I Hotel and Conference Center.
As part of its ongoing Customer Service Initiative, Facilities & Services (F&S) will host a Customer Forum on Thursday April 9, from 8:00 a.m. – 11:00 a.m. at the I Hotel and Conference Center. The forum is an opportunity for campus customers to meet with F&S personnel, provide feedback on services, and learn about processes and initiatives.
The forum will focus on the results of the 2014 Customer Survey along with plans for moving forward. Discussion will also concentrate on recent changes to the zones and work management processes. The two breakout sessions will provide details of the new Utilities Master Plan and service request workflow respectively. Seating will be limited for each of the breakout sessions.
Registration is encouraged, but not required. Customers may also submit questions for the forum on the registration form or via email fscustomerrelations@illinois.edu.